Questions, answered

Nirkana is a service marketplace and event orchestration platform. You tell us about your event once; we match each part of it, such as decor, cake and catering, to a verified partner, give you one quote, and coordinate every order through to delivery. We don't make the cake or print the decor ourselves. We make sure the right partner does, and we're accountable for the result.

Booking directly means finding, comparing and coordinating each vendor separately, and chasing them if something goes wrong. With Nirkana you brief once, approve one quote and deal with one contact. We handle the partners, the scheduling and any problems.

Yes. We're launching with birthday event booking in Chennai and surrounding areas. Baby showers, housewarmings, weddings, corporate events and more cities will follow as we grow.

Yes. Nirkana is a buyer-side app on the Open Network for Digital Commerce (ONDC), India's government-backed open network. We discover and match verified sellers on the network on your behalf, and ONDC orders follow the network's rules for order status, cancellations and grievances.

Request a free quote with your date, guest count and location in Chennai. We come back with a per-guest price and exactly what's included. There's no payment or commitment at that stage.

Packages are priced per guest, so your total scales with the size of your party. Your quote combines every partner's cost into one price. There are no separate vendor negotiations and no line items added later. The prices on our Packages page are a starting guide; your exact quote depends on guest count, location and any customisation.

Yes. Mention what you'd like changed when you request a quote and we'll price a customised version.

We recommend requesting a quote at least one to two weeks before your event, and earlier for larger guest counts, so there's time to line up the right partners.

Yes. Every partner is verified before they're matched to your event, you see one clear price before you commit, and Nirkana is your single point of accountability from booking to delivery. Orders placed through ONDC are also covered by the network's grievance framework.

Partners are reviewed before they're matched to any event. Partners in our direct network are vetted and onboarded by Nirkana, including a review of their work and a conversation about capacity and standards.

We collect only what we need to orchestrate and deliver your event, and share it with partners only as needed to fulfil your order. Our privacy policy has the details.

Contact us straight away. Nirkana is accountable for your whole order, so if any part of it falls short, it's on us to fix it, not on you to chase a partner. For orders placed through ONDC, issues are also tracked through ONDC's Issue and Grievance Management framework.

Yes. Your rescheduling and cancellation terms are confirmed when you book, so you know exactly where you stand before you commit. They depend on how close the event is and what our partners have already prepared. If your plans change, tell us as early as possible and we'll take you through your options. To read our full cancellation policy at any time, email info@nirkana.com.

Refund terms are confirmed as part of your booking, alongside your quote, and set out what's refundable at each stage before your event. If you're unsure how they apply to your order, we'll walk you through them. For a copy of our full refund policy, email info@nirkana.com.

That's on Nirkana, not you. If a partner is late, falls short of what was agreed or can't deliver, contact us and we'll step in, arranging an alternative where possible and putting it right with you directly. The remedies that apply to your order are confirmed at booking, and our full policy is available on request from info@nirkana.com.

Each partner delivers and sets up their part, such as decor, on schedule, and Nirkana coordinates the timing and stays your single point of contact. Dedicated on-site event management is on our roadmap.

No. Everything is available on this website. The Nirkana app for Android and iOS is coming soon, with live order tracking and a direct line to your coordinator.